Last Updated: [19.10.2025]
At PAVED™, we stand behind every mousepad that leaves our HQ. If your chosen hero doesn’t quite resonate, you can return or exchange it. You will find detailed instructions on how to proceed below. Here's a quick TLDR;
🕒 30-day return window after receiving your order
📦 Must be in original packaging and show no visible signs of use beyond inspection
💸 Customer covers return shipping (unless we sent a wrong or defective item)
🔁 Exchanges available
🇪🇺 EU customers have a 14-day right of withdrawal
💳 Refunds issued within 5 business days once return is approved
You have 30 days from receiving your item to request a return.
To be eligible:
To start a return, contact us at returns@paved.eu.
If your return is approved, we’ll send you detailed instructions and the return address. Please do not ship anything back before your return is authorized — unapproved returns will not be accepted.
Unless the item is defective or we sent the wrong product, customers are responsible for return shipping costs. If your return is accepted, you can use any tracked service of your choice or request a prepaid label (cost deducted from refund). If we made an error (wrong or defective item), we’ll cover shipping and ensure you get the correct product as quickly as possible.
Please inspect your order upon arrival. If your item is damaged, defective, or not what you ordered:
We’ll review your claim and arrange a replacement or refund if applicable.
Want a different color, hero, or surface type? You can request an exchange instead of a refund. Once your return is approved, we’ll send details on how to ship it back and reserve your new item. In order to do so, please contact support@paved.eu
Most PAVED products can be returned, including customized builds. However, we can’t accept returns for:
If your order was shipped into the European Union, you have the right to cancel or return it within 14 days of delivery — for any reason, and without justification. As with all returns, the item must be:
Unless the item arrived defective or incorrect, the customer covers the cost of return shipping under this policy.
Once your return arrives and passes inspection, we’ll notify you and process your refund within 5 business days to your original payment method. Please note:
At PAVED™, we create mousepads that actually give a damn. Mousepads built for the 1% of gamers who refuse to settle for mediocrity. Flexible, waterproof, durable, and 600% lighter than the competition. No rubbery stench. No ugly stitches. No RGB BS. Just elegant, easy-to-clean, minimalist mousepads designed with purpose. Each one crafted as a tribute to different player types, personalities, and playstyles. So what's it going to be, mortal? Will you embrace your inner villain, or succumb to mediocrity?
